From these interviews, I hope to understand what people’s current experiences are with public buses and uncover any issues that people may have encountered.
This information will help justify my idea and help me to empathise with the user more.
Do you use public buses?
What sort of bus service do you use? e.g. Metro, Goldline
What are your overall thoughts on Translink bus services?
Do you use the Translink journey planner app or the Mlink app when travelling?
How is your overall experience checking the bus timetable?
Have you ever experienced any problems purchasing a bus ticket online?
Are there any features that you wish either of these apps had that don’t currently exist?
Is there anything that would persuade you to take public buses more often?
Are there any other city transport apps that you’ve used and think work really well?
Have you ever had any bad experiences with the bus service?
Q: Do you use public buses?
A: Yes, not all the time but sometimes when going into Belfast. Uses the train for longer journeys like going to Derry.